We accept all common payment methods including credit cards, debit cards, Klarna, Giropay, Bank Transfers, Sofort and PayPal. Unfortunately, we cannot accept cash on delivery.

To change your address before an Oder has shipped. So, write your correct shipping Address

Most packages arrive on time. Your package may have been given to your neighbour or left in a safe place such as parking garage. Please contact your local post office to check if your
package is lost. If so, ask them for a document to prove it

Please contact our customer service and provide your Oder details.

Please register and log into your SMA Account. You can view all of your Oder’s and track order status via My Oder’s in the Account Center.

Production of your Personalized product begins immediately after we receive your Order.
In this case, we are unfortunately unable to change or cancel your Order.

If you have already placed your Order but selected the wrong product or would like to change the personalization details. In this case, we are unfortunately unable to change your Order

The following reasons are covered by our 20-day return Policy

The wrong order or item was sent. Defective items were received. The quality of the products received is poor/faulty. The wrong photo pendant was received, and the appearance of the image differs from the provided photo for chain making. Issues such as paint chips, crystals falling off, etc. Exchange will only be made for the same product or items of equal or lesser value.

Exposure to corrosive substances or chemicals, including but not limited to liquid silver polish, pools, hot tubs, and spas, which can alter the appearance of the chain making
product. Damage due to misuse, mishandling, or poor maintenance. Losses caused by late collection or refusal of acceptance by the customer. Refunds not granted for personalized products if the customer is subjectively dissatisfied and hasn't read the
instructions on the website. Customers are advised to check the characteristics table carefully before ordering. Refunds not accepted for personalized products except for quality problems or other special circumstances (e.g., wrong colour/style/size). Return
Responsibilities: